Privacy Policy

Last update: May 19th 2018


When you use the Acutario Services, you trust us with your information. The objective of this Privacy Policy is to inform you about the data we collect, the reasons why we collect them and what we do with them.

When we talk about "Service", we refer to our online platform for management of work absences. Our service are currently available through web browser, specific desktop applications and/or mobile devices.

Who is responsible for the processing of your data?

Acutario, as responsible for the treatment, assumes the commitment to protect the personal data of all the people from whom it collects data, respecting the legal requirements in terms of data protection and with the maximum guarantees of confidentiality and security.

What data do we store and process about you?

1. User data

We refer to User Data as information and content sent by users to the Service. The User Data is managed by the organization or another third party that created the organization account (the "Customer"). While Acutario stores or processes User Data, it does so on behalf of the Customer. Some examples of User Data are (keep in mind that they are only examples and there may be more): name and surname, profile image, position within the company, periods of absence ...

When joining an organization by creating a user account or by invitation of a Customer. If the Customer is the company for which you work or an organization, that Customer determines its own policies of sharing, storing, accessing, modifying or deleting your data. Please ask the customer about their policies.

Los datos que Acutario almacena, procesa y/o comparte con sus socios de servicio son:

2. Cookies

When you browse the Acutario web site or application, you are providing us with some information about the pages you are consulting (for example, your search preferences). To know how we use "cookies" in Acutario you can check our Cookies Policy.

In Acutario we will strictly respect the confidentiality of the personal data that you provide us. We will not share your personal information with anyone, except in the terms described in this Privacy Policy.

What can we use your information for?

Acutario can access the User Data by necessity and in accordance with these Privacy Policies in case of maintenance and improvement of the Service, as well as in cases of technical or security problems. Specifically:

How long do we keep your data?

Your data remains on our platform for as long as you use the service:

Once the condition of Customer and/or User has been lost, your data may remain up to 7 calendar days in the automated backup copies required for the correct behaviour and disaster recovery of the platform. After these 7 calendar days, the data is permanently deleted.

What is the legitimacy for the treatment of your data?

As a Customer, the use of personal data is accepted by checking the checkbox enabled for this purpose in the registration form. Accepting such treatment includes the fact that you must obtain permission from your Users to be able to use your personal data on the platform.

As a User, the administrator of your company in charge of managing the Acutario is responsible for formally requesting the use of your personal data on the platform.

To which recipients will your data be communicated?

Accepting this Privacy Policy, permission is being given to use some personal data for services necessary in the application that can be made or consumed by third parties:

What are your rights as the owner of the data?

As the owner of the data, you have the right to its modification, rectification and deletion. To do this, contact the administrator of your organization or, in case of omission or urgent need, you can contact us by sending an email to

Treatment of underage personal data

It is prohibited to provide data to this service for persons under eighteen (18) years of age. If any person under that age provides data, their parents or guardians will be solely responsible for this situation.


To protect your data, we have implemented the corresponding security measures to prevent unauthorized access, alteration or loss of your personal data. In addition, none of your data will be publicly accessible through the Internet.

Third party service providers

In order to guarantee adequate technical security measures, we hire suppliers to provide the necessary services so that Acutario can function correctly. We always ensure that these suppliers comply with security standards and that they are within European territory or adhered to the privacy shield agreement. At the time of drafting this policy, said providers are Mailgun and Heroku

Changes to this Privacy Policy

These policies may change from time to time for changes to the Service or to adapt to the current legislation. In case of modification, it will be published on this page. If you continue to use the Service after these changes take place, you will be accepting the new policies.

Contact with Acutario

If you have any questions about access, rectification or cancellation of consent to use your data, you can contact us by sending an email to